CDK Service EdgeSM

 

The Most Advanced Service-selling System on the Market

 
CDK Service EdgeSM is a single Service workflow solution – featuring online appointments, Service write-up, and vehicle inspection – designed to help provide you the tools needed to efficiently and profitably service customers throughout the ownership life cycle, while maintaining the highest degree of customer satisfaction.

Integrated Appointments

Harness appointment entry from multiple avenues with complete control and synchronization. First and ongoing customer appointment scheduling can be easily completed via the dealership website, MyVehicle Customer Portal, or with a Salesperson. All of this can be done with complete visibility and accountability.

Gain access to additional productivity tools like:

Lane (includes Appointments)

Give Service Advisors the ability to meet customers as they drive into the lane, so they can perform walkarounds with your customers in the same amount of time it takes most systems to pull up the customer information. Take pictures of damage, note concerns and upsell services with a tap of the finger.

Gain access to additional productivity tools like:

  • Service and Parts eSignature to capture signatures and email or print work orders and invoices
  • Integration for MyDealerLot clients to automate the greeting process with Radio Frequency Identification (RFID) technology

Inspect (includes Appointments & Lane)

For dealerships that want to maximize their Service efficiency, this package brings together our entire CDK Service Edge workflow. You can automate your inspection process and streamline how you sell additional work. Parts and labor integration, powered by Mitchell®, combined with a state-of-the-art direct DMS interface, packs a powerful punch.

Powerful Analytics

CDK Service Edge also includes robust reporting tools to help management monitor and analyze Service Advisor and Technician performance, making it quick and easy for you to make better process improvement decisions in real time.