Service Department Software

Service Is the  Area That Builds  Loyal Customers

Experience seamless Fixed Operations with fully integrated automotive Service department software — built to enhance transparency, efficiency and customer loyalty.

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Keep Customers Coming Back

70%

of customers service their vehicles two or more times a year.

Source: CDK Service Shopper 4.0

Benefit From Industry-Leading Service

Drive Additional Revenue

Improve profit and make selling additional services a breeze with state-of-the-art solutions and premier communication tools that transform your operation into a smooth, money-making machine.

Enhance Service Efficiency

Our single-system workflow puts all your Service tools in one place to eliminate lag time, avoid customer frustration, and increase Service Ops efficiency so repairs roll in and out of your bays like clockwork.

Boost Customer Satisfaction

Deliver a memorable customer service experience that exceeds their expectations throughout the entire process with less waiting, more transparency, faster approvals and a genuine personal connection.

Supercharged Service Features

Scheduling

Automotive service scheduling software lets customers schedule appointments online 24/7 while enabling your BDC department and Advisors to book more quickly in store. Learn More

Check-In

Auto dealer Service Lane software puts tablets with critical information into the hands of Advisors. You’ll increase customer engagement and enhance greetings, write-ups and the overall Lane inspection process. Learn More

Inspection

Automotive multipoint digital inspection software helps sell more service and increase customer satisfaction by boosting your Technicians' efficiency and helping them perform more thorough inspections. Learn More

Enhanced Customer Communications

Our video and texting platform allows your dealership to record and text personalized videos that explain vehicle repairs clearly to the customer. The result: quicker repair approvals and higher NPS scores. Learn More

AIVA for Fixed Operations

Our Artificial Intelligence Virtual Assistant (AIVA) can schedule Service appointments, even when you’re closed or Service Advisors are busy. AIVA is available 24/7 and is embedded into your appointment scheduler. See it for yourself

Hailer

Ordering a rideshare is easy with CDK Hailer. This feature is fully integrated into the check-in workflow, allowing you to dispatch rides directly from the Service Lane. Learn More

ServicePricing

Streamlined service pricing tool lets your dealership personnel retrieve accurate pricing information instantly. Thanks to CDK ServicePricing, customers get the transparency they want—without the wait.
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Integrate Your Fixed Operations

Connect your Service team and customers with fully integrated dealership Service department software that drives efficiency and trust.

SimplePay

Fast-track efficiencies with CDK SimplePay, the built-in payment solution. This smart Service pricing tool streamlines your accounting processes and eliminates the need for manual rekeying of data, while providing your customers with flexible payment options that let them pay their preferred way.

Build Service Profits

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