Fixed Ops Service Solutions

Make Them Stay by Delivering Smooth Service

With a focus on trust through transparency, CDK Service helps to drive more revenue for the Service & Parts departments, creating a consumer experience so exceptional, your customers won't go anywhere else.

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Give Customers What They Want

The key to building Service department business is by helping everyone exceed expectations.

Keep Service Moving

Eliminate the lag time that causes customer frustration. Discover solutions made to increase efficiency so repairs roll in and out of your bays like clockwork.

Increase Your Skills

Elevate Technician expertise with innovations like real-time vehicle health status and analytics combined with machine learning to predict service issues.

Improve Communication

Provide more transparent service through video and text capabilities. And enjoy faster approvals, greater productivity and higher customer satisfaction.

Keep Customers Coming Back

86%

of customers say that dealerships make it easier to understand servicing needs

Source: Service Shopper 2.0 study, CDK Global

Explore Our Service Solutions

CDK Service

Equip your dealership with a comprehensive Service solution package designed to make you more profitable — from online booking and computer-aided inspections all the way to digital RO archiving.

CDK Appointment

Let customers schedule service appointments online 24/7 while enabling your BDC department and Advisors to book more quickly in store.

CDK Lane

Put tablets with critical information into the hands of Advisors. You’ll increase customer engagement and enhance greetings, write-ups and the overall lane inspection process.

CDK Inspect

Sell more service and increase customer satisfaction by boosting your Technicians’ efficiency and helping them perform more thorough inspections.

CDK ServiceView

Record and text personalized videos that explain customer vehicle repairs clearly. The result: quicker repair approvals and higher NPS scores.

CDK ServicePricing

Give customers their repair quotes without the wait. Now your Service personnel can retrieve accurate, consistent pricing information instantly throughout the entire service process.

CDK Hailer

Reduce customer wait times and transportation costs. Conveniently access trusted rideshare partners Uber and Lyft directly from your Service application.

AIVA for Fixed Operations

Our Artificial Intelligence Virtual Assistant (AIVA) can schedule Service appointments, even when you're closed, or Service Advisors are busy. AIVA responds naturally in 50+ languages, see for yourself.

CDK SimplePay

Fast-track efficiencies with CDK SimplePay, the embedded payment solution. Let SimplePay streamline your accounting processes and eliminate the need for manual rekeying of data, while providing your customers with flexible payment options that let them pay their preferred way.

Build Service Profits

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