Friction Points Study 2023

As Modern Retailing begins to take a deeper hold across the industry, there are still areas at every point of the dealership experience that can become a drag on the customer journey. In our latest Friction Points study, we uncover where the industry has improved and what still creates friction for customers.

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Recent Insights

What Automotive Dealers Think About Artificial Intelligence (AI)

Artificial Intelligence (AI) seems to be on every newscast, in every headline and across social media feeds. And while it...

1 Min Read•Jun 5•CDK Global

Credit Struggles Don’t Dent Ease of Purchase Score in May

Inventories are rising and the lots almost look back to normal at many dealerships. These conditions helped lift the CDK...

3 Min Read•Jun 2•David Thomas

User Experience Can Make — or Break — Your Dealership

Today’s connected consumer spends nearly seven hours a day on their computers, tablets and mobile phones.

2 Min Read•Jun 1•Jen Miller

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