All Insights

People at conference table

Dealerships Gain Success Through IT Services -- Should they be part of your organization?

Today’s modern dealerships need to maximize technology efficiently to improve operations and the client experience. Successful dealers leverage technology to...
4 Min ReadAug 25CDK Global
Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.

Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.

A one-price auto dealerships lists vehicles at the pre-negotiated lowest price they will sell it for. This creates a no-haggle, hassle-free buying process for the customer, so they can make purchase decisions knowing the true price of the car.
4 Min ReadAug 19CDK Global
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The Cost of Downtime

Have you experienced lengthy downtime to your network due to employee error, malware, or ransomware? It happens more than you...
1 Min ReadAug 18CDK Global

Crafting the Perfect Implementation

Change is seldom easy. It’s human nature to prefer the comfort of old routines over new ones, which makes implementing a new system challenging for everyone at the dealership.
7 Min ReadAug 18Shawn Davis
How to Increase ROI: 4 CRM Customizations to Boost Sales Results

How to Increase ROI: 4 CRM Customizations to Boost Sales Results

How well do your CRM processes match your established store processes? When the two don’t align, it can create problems.
4 Min ReadAug 13CDK Global
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Managed Services Trends

Dealerships are facing network challenges on an increasingly frequent basis. Protecting your network from cyber-attacks and employee attrition has never...
1 Min ReadAug 10CDK Global
Vendor vs. Strategic Partner

Vendor vs. Strategic Partner

As business operations have become increasingly complicated, there’s no denying the importance of an effective dealership management system (DMS). But choosing a technology provider can be confusing — and the wrong choice can prove disastrous.
5 Min ReadAug 3Scott Herbers
Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that had been previously lost to other providers. How easy is it to keep them coming back for service?</p>  <p>The numbers suggest it will take some work: shopper loyalty, according to a 2020 study conducted by the CDK Research and Insights Team, ranked dealerships (at 47 NPS) significantly behind independent service providers (at 63 NPS). </p>  <p>One strategy may be leveraging custo

After winning customers back, how do you keep them?

Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that...
3 Min ReadJul 16CDK Global
man and woman looking at car

The secret ingredient to winning back Service customers? Trust.

A 2020 study conducted by the CDK Research and Insights Team found that 74% of customers who opted to go...
3 Min ReadJul 16CDK Global
Modern Retailing: What You Need to Know

Modern Retailing: What You Need to Know

There have been many articles about how the pandemic made dealerships take a digital leap forward in 2020. For most...
3 Min ReadJul 11CDK Global
Can F&I and Modern Retailing Co-Exist?

Can F&I and Modern Retailing Co-Exist?

Today’s consumers demand — and deserve — a fast and modern way to buy cars. The industry has taken great...
3 Min ReadJul 9CDK Global
No Vehicles on the Ground?  You Can Still Keep Customers

No Vehicles on the Ground? You Can Still Keep Customers

It’s no secret that auto dealers are hurting for inventory right now. The lack of new vehicles at dealerships is...
3 Min ReadJul 2CDK Global