Fix the Lack of Trust That’s Hurting Profits

Customers should count on you to keep their vehicles running as smoothly as the day they left your showroom. Here’s what you can do to keep them coming back.

Help Take the Fear Out of Repairs

Show You’re on Their Side

Getting a car serviced can be intimidating: consumers often don’t know what’s wrong or how to speak the language, and are afraid of the cost. Be more approachable (and more profitable) with the right tools.

Let Them See What You Mean

Strengthen all your lines of communication — including text, voice and video — to boost consumer understanding. The more they know, the better they will be able to appreciate your honest expertise.

Lose the Suspense

Just like in movie thrillers, every ticking second of wait time can elevate anxiety. Increase your efficiency and make your customers more comfortable.

Perception Is Limiting Your Potential

2/3

of drivers don’t trust auto repair shops^*

$68B

total dealership Parts and Service sales^**

Sources: *AAA study, **NADA Data 2022 Midyear Report

Drive Service Efficiency

Parts

Help your staff spend less time looking for parts with fast, accurate ordering. Completing Repair Orders more quickly pays off in higher customer satisfaction.

Service

Give their vehicle the technology-assisted service they need — with features designed to build their trust so they won’t want to go anywhere else.

Boost Your Fixed Ops Profits

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