CDK Hailer

CDK Hailer, the Fortellis ridesharing technology, integrates with your CDK DMS and CDK Service to allow your dealership to dispatch rides from your Service application.

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Hailer Benefits

Reduce Transportation Costs

Reduce the cost of providing transportation for service customers by avoiding shuttle and rental costs, while also supplementing your loaner fleet.

Save Time

Increase your staff’s efficiency by reducing the time and resources that are spent on coordinating transportation for service customers.

Improve Customer Experience

Increase your customers’ satisfaction and overall Service experience by reducing wait times and offering them multiple ridesharing options with trusted partners in Uber and Lyft.

Ridesharing Is a Competitive Advantage

18%

of dealers offer loaner vehicles

59%

of dealers offer no customer transportation

19%

offer shuttle transportation

Source: Fortellis 2019

Features To Ride With

By integrating ridesharing technology directly into the CDK DMS and CDK Service, we help you reduce costs and offer your customers an easy and cost-effective alternative to traditional temporary vehicle solutions.

Hail a Ride

Your Service Advisors can now hail rides for customers directly within the CDK DMS and CDK Service, increasing overall customer satisfaction, repair order throughput and your profitability.

Automatic Login

Your user login is tracked and stored by Hailer on every ride. You’re logged in automatically with no additional username or password required.

Repair Order Integration

Your staff can schedule a ride as soon as they open a repair order through CDK Drive or CDK Service thanks to our integration. Ride charges are automatically captured to the order for easier warranty claims.

Integrated Billing

You don’t need to set up an account when using Hailer — you’re automatically billed monthly on your existing invoice. Itemized breakdowns of each ride are available for Dealer Administrators.

Custom Dealership Policies

Hailer is a customizable solution so you can choose ride fare and distance limits on every ride. The built-in policy enforcement options let you warn your Advisors or block out rides that exceed those limits.

Parts Delivery Rides

Request a parts pickup or delivery with on-demand functions. All Parts-related transactions can be tracked within the Hailer dashboard to provide department level insight. Custom delivery rules can also be created to keep the department within budget.

CDK Service

We put cutting-edge technology to work for you with CDK Service. Supercharge the efficiency and profitability of your Service bay and create an exceptional customer service experience.

CDK Drive

CDK Drive, our flagship DMS, is flexible, powerful and tailored to multilocation dealerships. Get the insights and tools you need to manage your business efficiently and profitably.

CDK Lane

Giving your Advisors tablets with critical information through CDK Lane increases customer engagement, and enhances greetings, write-ups and the Lane inspection process for greater profits.

Customers Ride With CDK Hailer

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