All Insights
Range Anxiety Replaced by Range Value
Since electric vehicles (EVs) first hit the market, range has dominated the conversation. For years, surveys showed that limited range...
3 Min Read•Mar 11•CDK Global
Bestselling Car Prices Trend Down Thanks to Higher Incentives
World events are pushing oil and gas prices higher but as we look at this month’s CDK Affordability Tracker, the...
4 Min Read•Mar 9•David Thomas
Video: Why Video Is Now a Sales Necessity for Car Sales
In today’s fast‑paced digital landscape, video has become an essential tool for dealerships striving to capture and keep consumer attention....
2 Min Read•Mar 6•CDK Global
Gen Z Service Customers Are Shaping Up To Be the Most Loyal Generation
Generation Z, born between 1997 and 2012, is growing into a powerful customer base for dealerships. Despite many of them...
4 Min Read•Mar 6•CDK Global
Wild Ride of Customer Satisfaction May Be Leveling Off
In the more than three years of CDK’s Ease of Purchase Scorecard, there have only been a few months of...
3 Min Read•Mar 2•David Thomas
The Game-Changing Value of an Automotive CRM
Today’s customers expect a seamless buying experience, and dealerships need technology that connects every step of the journey. That’s where...
4 Min Read•Mar 2•Amber Good
What Customers Really Think About Their Service Advisors
CDK surveyed thousands of dealership Service customers and while overall satisfaction with dealership service dipped this year, one role consistently...
1 Min Read•Feb 27•CDK Global
Video: Real Results From CDK Intelligence Suite Users
In today’s fast-paced business environment, data has become a vital asset for driving smarter decisions and operational efficiency. In the...
2 Min Read•Feb 26•CDK Global
Comparing Intelligence Suite and Intelligence Suite Pro
Every dealership uses data a little differently. Some teams want consistent, ready-to-use reporting that keeps everyone aligned day-to-day. Others want...
3 Min Read•Feb 25•DeJuan Mahome
The 2026 F&I Buyer Experience: Getting the Balance Right
One of the standout metrics from the recently released 2026 CDK Friction Points Study is that car buyers move through the...
4 Min Read•Feb 20•CDK Global
Everything You Need to Know About the CDK Modern Retail Suite
The Current State of Retail FrictionWhat’s the CDK Modern Retail Suite?The Core of Connection: CDK CRM and IntelligenceSolve the Duplicate...
9 Min Read•Feb 18•CDK Global
What We Shared About Data and Intelligence at NADA 2026
What We Shared About Data and Intelligence at NADA Throughout NADA, many dealers stopped by to talk about the role data...
4 Min Read•Feb 16•CDK Global
