All Insights
Plug-In Hybrids Remain a Solid Bridge to EVs
Electric vehicles (EVs) are here and more are coming to get the world to a zero-emission future. But the slow...
3 Min Read•Sep 12•David Thomas
Buying a Car Gets Only Slightly Easier in August
July saw some of the biggest drops ever in our monthly Ease of Purchase Survey. Buyers were frustrated across the...
3 Min Read•Sep 5•David Thomas
Avoid Top Online-to-In-Store Modern Retail Mistakes
Are your sales managers and employees fumbling with buyers who prefer to do some of the purchase steps online? Or...
3 Min Read•Sep 1•CDK Global
Modern Retail Benefits Dealers and Puts Customers in the Driver's Seat Faster
Buying a vehicle is a big deal. Even the most routine car sale requires a series of steps including research,...
4 Min Read•Aug 30•CDK Global
How an Automotive CRM Can Enhance the Customer Experience
The journey to purchase a car is ever evolving, and the spotlight is shining bright on customer experience. Believe it...
3 Min Read•Aug 21•Jessie Hammonds
Dealers Aren’t Speeding Up Sales
For the past year, CDK Global has been surveying car buyers each month to gauge how easy the car buying...
3 Min Read•Aug 17•David Thomas
CDK Dealership Xperience: Made for a Fast-Moving World
I was flipping through movies to watch recently and happened upon Ferris Bueller’s Day Off. And as I chuckled remembering...
4 Min Read•Aug 11•Brian MacDonald
Is Your Service Department in Tune with Customer Expectations?
Sometimes there are things people don’t see eye to eye on. When CDK Global surveyed over 2,000 service shoppers late...
5 Min Read•Aug 10•CDK Global
Car Buying Experience Plunges as Inventory Returns
After the tumultuous past few years of tight supply and ongoing demand, a common assumption was that more inventory would...
3 Min Read•Jul 27•David Thomas
How to Close More Deals Without Hiring More People
Need good salespeople? You’re not alone. Hiring is a huge challenge for dealers across the country. Overall dealership headcount has...
3 Min Read•Jul 24•CDK Global
It’s Time to Reimagine the Dealership Sales Desk
Bed Bath & Beyond is the latest big-box retail wonderland lost to the ease of internet shopping. While mass-market physical...
3 Min Read•Jul 17•CDK Global
Adopting Digital Retail in the Showroom
Digital retailing tool use surged during the pandemic, and now 84% of dealers report using it in some capacity. But...
3 Min Read•Jul 17•Jen Miller
