In automotive F&I, customer satisfaction is critical, but recent data shows it’s slipping. In just two years, satisfaction with the...

Artificial intelligence is no longer a future concept for automotive dealerships. It’s a present‑day differentiator. The AI Gains Ground at...

The Service department is the backbone of dealership profitability and one of the most important drivers of long‑term customer retention....

Independent repair shops are gaining ground. According to CDK's latest Service Shopper 5.0 study, independents have gained six percentage points...

Dealerships today face constant pressure to improve financial performance, streamline operations and stay ahead in a rapidly shifting retail landscape....

The car salesperson is on the frontlines of nearly every car dealership. If they aren’t the first contact for a...

Customer data has become one of a dealership’s most valuable — and challenging — assets. With data spread across CRMs,...

Last year, a rush to buy new cars before tariffs rolled out spurred an increase in demand. But automakers saw...

Recalls might seem like just an obligation but they’re a key driver on multiple fronts to the Service department. CDK's...

As the automotive industry continues to evolve, artificial intelligence is beginning to reshape Service departments, yet, adoption remains surprisingly low....

A recent spike in gas prices tied to events in the Middle East has some shoppers reconsidering alternative fuel vehicles,...

Spring is here along with warmer weather and car buyers found car buying more pleasant in March. After a few...