Last month, higher inventories led to more people finding the car they wanted in stock and, at the same time,...

Customers are increasingly vocal about subpar service and they’re taking it online. According to the latest National Customer Rage Survey...

CDK Global endeavors to connect dealers with the automotive industry at large and our in-depth and revealing research covers everything...

Our industry has come a long way toward offering different paths to purchase for vehicle buyers. Shoppers can buy online,...

Sky-high interest rates and tightening credit have made buying a new car more daunting than it’s been in years. It...

Most dealerships are hyperfocused on building a better buying experience for their customers. Contrary to popular belief, a better experience...

If there’s one thing no one has enough of these days, it’s time. The more efficient the world becomes, the...

Baby boomers have dominated car buying and leasing for decades. Now, the oldest members of this generation, typically classified as...

Consumer credit continues to tighten. The workforce unrest for the Detroit automakers is just now settling. And for many, the...

As the automotive industry moves to an all-electric future, the race is on to staff up and stack up EV-capable...

The verdict is in: Consumers enjoy shopping for cars on their smartphones and computers. So how can dealers embrace it? Traditional...

While each dealership is unique, offering an elevated customer experience is a common goal among most, if not all. According...