AI at CDK

Unlock the Future With the Power of AI for Car Dealerships

Revolutionize your dealership with the CDK Dealership Xperience Platform. Powered by AI and built on decades of automotive expertise, it helps dealerships boost growth, improve efficiency and deliver standout customer experiences.

Closeup of salesperson holding tablet

Driving Results for Dealerships

AI is transforming dealership operations, delivering measurable improvements in efficiency, customer satisfaction and lead conversion.

52%

of executives have considered incorporating AI solutions into their dealership operations.*

68%

of dealerships using AI report improvements in lead conversion and customer satisfaction.*

50+

years of data-driven expertise back CDK's AI products that are tailored for dealership needs.*
* CDK AI in the Dealership Study, 2024

Why Our AI Stands Out

Responsible AI Development

Our Dealership Xperience Platform's AI-powered enhancements are built with ethics and security in mind, to ensure transparency and privacy.

Unmatched Data Access

With the largest dataset in the industry, our AI delivers smarter, more accurate insights.

Hybrid Intelligence

At CDK, AI isn't just smart — it's built with deep automotive expertise behind it. Our hybrid intelligence approach combines decades of dealership know-how with powerful machine learning to help your team work faster, make better decisions, and deliver standout customer experiences.

How Dealerships Use AI

Sales, service, and operations teams are using AI tools like our Artificial Intelligence Virtual Assistant (AIVA) to work smarter, move faster, and deliver a better experience for every customer.

AI for a Smarter, More Connected Dealership

Leverage advanced AI features to streamline operations, engage customers and maximize sales potential.

Increase Efficiency

Automate tasks and streamline operations so your team can focus on priorities

Enhance Customer Engagement

Use AI to deliver personalized experiences that boost satisfaction and loyalty

Boost Sales Performance

Utilize predictive analytics to identify leads and optimize sales strategies

Optimize Service Operations

Improve scheduling, Service and Parts management with AI and reduce downtime

Gain Actionable Insights

Tap into hybrid intelligence's meaningful data combined with human expertise to make smarter decisions that drive growth and performance

Your Dealership's Next Step: AI

Reach out to explore how AI can elevate every aspect of your business, from Sales to Service and every interaction along the way.

Learn More

Recent Insights

C D K Vehicle Inventory Suite. Faster Listings Better Margins.

CDK Vehicle Inventory Suite: Faster Listings, Better Margins

In today’s fast-paced automotive retail environment, efficiency and accuracy in inventory management are more critical than ever. The CDK Vehicle...
3 Min ReadNov 24CDK Global
How Dealership Inventory Management Tools Assist in Uncertain Markets.

How Dealership Inventory Management Tools Assist in Uncertain Markets

Inventory is an ever-evolving puzzle. The industry could be one chip shortage away from a drop in new inventory reaching...
3 Min ReadNov 21CDK Global
How Training and Development Drive Success in Dealerships.

How Training and Development Drive Success in Dealerships

Today’s workplace requires a forever-student mentality, and automotive dealerships aren’t exceptions. The days of “set-it-and-forget-it” thinking are over for employees...
3 Min ReadNov 19CDK Global
Cybersecurity at the Dealership in 2025. Closing the Confidence Gap in a High Risk Landscape.

Cybersecurity at the Dealership in 2025: Closing the Confidence Gap in a High-Risk Landscape

As cyberthreats continue to evolve, car dealerships remain vulnerable despite growing awareness and investment. CDK’s State of Dealership Cybersecurity 2025...
1 Min ReadNov 17CDK Global
High Interest Rates Hampered Half of Car Shoppers.

High Interest Rates Hampered Half of Car Shoppers

Slowly but surely interest rates at the federal level and at dealerships are starting to come down. Affordability is that...
2 Min ReadNov 13CDK Global
Gen Z’s Preferences in the F and I Office in 2025.

Gen Z’s Preferences in the F&I Office in 2025

Born between 1997 and 2012, Generation Z already makes up 25% of the global population and is likely to be...
3 Min ReadNov 11CDK Global
Auto Loan Interest Tax Deduction in 2025. What Dealers Need To Know.

Auto Loan Interest Tax Deduction in 2025: What Dealers Need To Know

Legislation has made a significant impact on the automotive industry over the past decade, and 2025 brings another change that...
3 Min ReadNov 7CDK Global
Why Predictive A I Is Crucial for Used Car Inventory in 2025.

Why Predictive AI Is Crucial for Used Car Inventory in 2025

Recent reports on the auto industry indicate that a limited supply of pre-owned cars will keep prices high for buyers...
3 Min ReadNov 6CDK Global
The C D K Service Shopper Five Point Oh Study Is Here.

The CDK Service Shopper 5.0 Study Is Here

Thanks to shifting consumer habits and economic uncertainty, the automotive service landscape is undergoing subtle but significant changes. Dealerships in...
1 Min ReadNov 3CDK Global
Most Steps in the Car-Buying Process Improved in October

Most Steps in the Car-Buying Process Improved in October

In what’s rare, car shoppers reported a lower score when it came to their overall car-buying experience in October despite...
2 Min ReadNov 3David Thomas