CDK Voice Connect

Unify your dealership communications and gain a competitive edge. From phone calls to instant messaging, CDK Voice Connect equips your team with the communication tools to succeed.

Request A Demo

Better Connection

Start Transactions Right

Get the information you need before you even pick up the phone with Voice Connect. Our quick customer read-outs, Call Pops, help set you up for success prior to the call so you make the most of the call.

Engage Customers

With Voice Connect, you’ll understand your customers’ needs and have key information in front of you so you’re ready to turn a conversation into a closed deal and engage your customers in a new way.

Optimize Operations

Foster greater collaboration across different departments with the intuitive suite of tools in Voice Connect to optimize your operations and create a stronger dealership.

Connect Where It Matters

Voice Connect maximizes calls for a more productive and superior customer interaction.

Integrated Communications

Connect your team and your customers through a powerful suite of tools including integrated communications with Call Pops, Presence, IM, voice, video and desktop sharing.

Receptionist Console

Turn your first point of contact into a business driver. Voice Connect’s intuitive receptionist console makes it easy to relay calls to the right departments with the right information.

Detailed Customer View

Get a top-down view of your customers’ purchase, service and transaction history. With Voice Connect, business-critical customer information is always available in an instant.

Collaborative Tools & IM

Create synergy across all departments with Voice Connect, a robust messaging and collaboration toolkit. See who’s available (Presence) and chat for quick communication (IM) to connect with your team.

Phone As a Service

Choose a device that’s right for your dealership and your employees with CDK NextPhone, a device as a service model that gives you greater flexibility and a lower costs map.

Salesperson talking on phone

Do More With Voice Connect

Most people will still call your dealership to inquire about a vehicle, schedule a Service appointment, or set up a test drive. Our integrated communications solutions help your dealership connect and communicate the way the customer wants.

Start Connecting Now

Contact Us and Let’s Examine Your Dealership’s Specific Needs

Request a Demo

Recent Insights

Dealers Speed Up Sales According to Latest CDK Friction Points Study

Dealers Speed Up Sales According to Latest CDK Friction Points Study

Customer expectations are at an all-time high in the post-pandemic automotive retail industry. Shoppers want more screen time and less...
1 Min ReadJan 20CDK Global
A Glossary of F and I Products at Dealerships.

A Glossary of F&I Products at Dealerships

The Finance and Insurance department — better known as the F&I office — is where customers finalize financing, sign auto...
3 Min ReadJan 16CDK Global
Convert Phone Ups to Sell More Cars and Drive Loyalty.

Convert Phone Ups to Sell More Cars and Drive Loyalty

In the fast-paced world of car sales, each interaction with a potential customer is a chance to build trust, make...
4 Min ReadJan 15Natalia Mischenko
Some Purchase Steps Slip as Car Inventory Booms

Some Purchase Steps Slip as Car Inventory Booms

Car shoppers hit dealerships in droves this December and nearly nine out of 10 (88%) said the purchase experience was...
2 Min ReadJan 6David Thomas
Communicating Long Car Parts Delays With Service Customers.

Communicating Long Car Parts Delays With Service Customers

Your Service department is likely accustomed to auto parts delays that stretch far longer than in days past. While many...
4 Min ReadJan 3CDK Global
How Car Dealers Can Communicate Their Community Involvement

How Car Dealers Can Communicate Their Community Involvement

Your car showroom is a beacon for your community and not just because of its well-lit displays. In smaller cities...
4 Min ReadDec 23CDK Global
Car Shoppers Battle EV Myths

Car Shoppers Battle EV Myths

Once you go electric, you stay electric. At least that’s what electric vehicle drivers indicated in a CDK study earlier...
2 Min ReadDec 19CDK Global
C D K Global Research Year in Review.

CDK Global Research Year in Review

Each year CDK produces an array of class-leading research to help dealers better understand their customers, their employees and the...
4 Min ReadDec 16CDK Global
The R O I of modern Retail.

The ROI of Modern Retail

It’s old news that consumers today browse and research potential vehicle purchases online before coming into a car dealership. Ninety-five...
2 Min ReadDec 9Jen Miller
Community College Recruitment Strategies for Your Dealership.

Community College Recruitment Strategies for Your Dealership

Recruiting people to staff entry-level positions at your dealership can be a challenge. Rather than posting a “help wanted” ad...
3 Min ReadDec 6CDK Global