CDK ServiceView
Visible repair explanations add clarity, increase trust — and customer pay hours per R.O. Record personalized videos and text them directly to your customers with CDK ServiceView — now enhanced with AI capabilities. Powered by TruVideo.
Engagement Makes a Difference
Build Trust Transparently
Increase customer understanding and trust by showing them exactly what needs to be repaired through custom-branded, HD-quality videos with background noise cancellation and subtitles for clearer communication.
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Increase Revenue
Better customer communication leads to more confident purchase decisions, quicker approval turnaround times and higher NPS.
Improve Their Experience
Make your dealership more desirable to do business with by contacting customers through the method that’s most convenient for them.
Trust the Numbers
15–30%
More hours per RO from using video and texting
10–30%
Higher CSI scores from using video and texting
Source: TruVideo
CDK ServiceView Features
When you share vehicle inspections through video and text, it’s like you’re personally leading customers into your Service area.
Clear, Concise Videos
Eliminate background noise for crisp, clear audio. Plus, video subtitles allow customers to understand videos if they’re in a meeting, noisy environment or hearing impaired.
Professional Text Messages
Respond to customers promptly and professionally with relevant response options, spelling and grammar corrections, plus the ability to communicate in over 50 languages .
Elevate Customer Satisfaction
Get real-time customer sentiment alerts that provide a rating for what they're feeling now, and not days later, so concerns can be addressed in the moment.
Text HD-Quality Video
Take advantage of the direct connection of video to build trust with customers, and between your Technicians and Advisors.
Flexible Compatibility
Your customers and personnel can use most any smart device. Your dealership will appreciate its integration with service workflows.
Two-Way Texting Platform
Help customers communicate with the Service department effortlessly through an integrated platform that ensures reliable connection.
Internal Chat Feature
Enable Technicians to efficiently show Advisors what they’ve discovered without leaving the bay, while the car is still on the lift.
Performance Dashboard
Track the KPIs critical to your Service business — from NPS scores to videos taken, viewed and shared — so you can take action.
Related Solutions
Contact Us and Let’s Explore Your Dealership’s Specific Needs
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