CDK Neuron Service Performance

Harness the next-generation intelligence engine of CDK Neuron Service Performance to improve your Service performance and profitability.

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CDK Neuron service

Smart Performance Working for You

Key Insights on Service Performance

Using deep market data, cutting-edge advanced analytics and AI, Service Performance identifies and quantifies Service revenue opportunities to improve your operations and performance.

Simple Dashboard and Workflow Tools

Our intuitive, intelligent modules deliver recommended metrics with simple dashboard and workflow tools that help you optimize your Service performance.

Auto Manufacturers and Dealer Collaboration

OEMs and dealers can compare their Service performance against other dealers to create a better customer experience.

Performance Powering Features

Neuron Service Performance empowers OEMs and dealers to have productive conversations about improving performance.

Accurate, Actionable Data

The advanced analytics used by Service Performance identify the dependencies and trends in each dealer’s full dataset to deliver accurate, actionable data that helps you capture revenue opportunities.

Productive Collaboration

OEMs and dealers can now work from the same data to quickly identify Service performance problems and make data-driven decisions to solve them, together.

Profitable Service Performance

Personalized recommendations and metrics help you identify revenue opportunities by capturing the full lifecycle of service appointments and applying it to your dealership.

Improve Key Performance Indicators

Our recommended metrics help you improve Service productivity for better Customer Satisfaction Index and Net Promoter scores.

Drive Accountable Actions

We provide an easy-to-use snapshot of program participation and status at each dealer so you can take actionable steps for improving business outcomes.

Unmatched Security

As the only company in the industry to hold Tier IV data centers, CDK Global maintains unmatched digital security standards, so you know your data is secure.

Get Smarter With CDK Neuron

Contact Us and Let’s Explore Your Dealership’s Specific Needs

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Recent Insights

How Shoppers Use Dealership Websites.

How Shoppers Use Dealership Websites

According to the latest CDK Friction Points Study, most car shoppers (between 62% and 79%, depending on the age group)...
3 Min ReadMar 27CDK Global
Dealers Tackle Head Count Struggles.

Dealers Tackle Head Count Struggles

The latest CDK Friction Points Study brought to light a staffing issue. Of the 1,281 dealers surveyed, 34% said they...
4 Min ReadMar 21CDK Global
Five Ideas to Prepare Service Departments for the E V Age.

5 Ideas to Prepare Service Departments for the EV Age

Oil changes have long been a loss-leader gateway for dealership Service departments to attract customers, but they may become a...
3 Min ReadMar 13CDK Global
Why Dealership Mailers Still Matter in a Digital World.

Why Dealership Mailers Still Matter in a Digital World

Since the turn of the century, the marketing world has shifted its focus from print to digital, reaching people primarily...
3 Min ReadMar 5CDK Global
Desired Inventory Harder to Find in February

Desired Inventory Harder to Find in February

After months of elevated scores, the Ease of Purchase Scorecard saw a significant drop in February. The key question of...
2 Min ReadMar 3David Thomas
Car Salespeople Are Improving

Study: Car Salespeople Are Improving

In ongoing studies of car buyers, CDK asks about the all-important role of the car salesperson in the purchase process....
2 Min ReadFeb 28David Thomas
How Unanswered Calls Hurt Service Department Satisfaction.

How Unanswered Calls Hurt Service Department Satisfaction

Every franchised dealership’s Service department is a busy, high-volume and profitable part of the business. The dealership competes hard for...
3 Min ReadFeb 28CDK Global
How Easy Is It to Buy a Car Online vs. at a Dealership?

How Easy Is It to Buy a Car Online vs. at a Dealership?

There’s a widespread belief that every car shopper wants to avoid visiting a dealership and just purchase a new vehicle...
3 Min ReadFeb 26CDK Global
Online versus In Person. A Hybrid Car Sales Approach.

Online vs. In Person: A Hybrid Car Sales Approach

Today, many auto dealerships across the U.S. are debating whether some or all of the new vehicle sales process should...
4 Min ReadFeb 13CDK Global
The Importance of Greeting Customers at the Dealership.

The Importance of Greeting Customers at the Dealership

It’s essential to make a good first impression with a car shopper, as those initial minutes set the tone for...
3 Min ReadFeb 11CDK Global