All Insights
How an Automotive CRM Can Enhance the Customer Experience
The journey to purchase a car is ever evolving, and the spotlight is shining bright on customer experience. Believe it...
3 Min Read•Aug 21•Jessie Hammonds
Dealers Aren’t Speeding Up Sales
For the past year, CDK Global has been surveying car buyers each month to gauge how easy the car buying...
3 Min Read•Aug 17•David Thomas
CDK Dealership Xperience: Made for a Fast-Moving World
I was flipping through movies to watch recently and happened upon Ferris Bueller’s Day Off. And as I chuckled remembering...
4 Min Read•Aug 11•Brian MacDonald
Is Your Service Department in Tune with Customer Expectations?
Sometimes there are things people don’t see eye to eye on. When CDK Global surveyed over 2,000 service shoppers late...
5 Min Read•Aug 10•CDK Global
Car Buying Experience Plunges as Inventory Returns
After the tumultuous past few years of tight supply and ongoing demand, a common assumption was that more inventory would...
3 Min Read•Jul 27•David Thomas
How to Close More Deals Without Hiring More People
Need good salespeople? You’re not alone. Hiring is a huge challenge for dealers across the country. Overall dealership headcount has...
3 Min Read•Jul 24•CDK Global
It’s Time to Reimagine the Dealership Sales Desk
Bed Bath & Beyond is the latest big-box retail wonderland lost to the ease of internet shopping. While mass-market physical...
3 Min Read•Jul 17•CDK Global
Adopting Digital Retail in the Showroom
Digital retailing tool use surged during the pandemic, and now 84% of dealers report using it in some capacity. But...
3 Min Read•Jul 17•Jen Miller
Use Your Dealership’s CRM to Take Control During Uncertain Times
The past few years have been a wild ride for car dealers with no signs of slowing down soon. Some...
3 Min Read•Jul 12•CDK Global
Transparency and Trust: How Dealers Can Improve NPS Scores
What’s an NPS?
A good Net Promoter Score (NPS) means your customers are happy and your dealership has a good reputation....
4 Min Read•Jul 7•CDK Global
There’s More Than One Way to Use Your CRM for Data Mining
Equity mining is the most well-known tactic for finding new opportunities from both sales and service customers. However, there’s more...
4 Min Read•Jul 7•CDK Global
Car Buyers Seem Satisfied as Summer Rolls On
As the volume of car sales traditionally dips during summer, buyers seemed rather content with their purchase process in June....
3 Min Read•Jun 30•David Thomas
