All Insights
Car Shoppers Resilient Despite High Interest Rates
Interest rates have tripled compared to last April. Yes, you read that right. Car loan interest rates are now near...
2 Min Read•May 10•David Thomas
3 Automotive CRM Trends to Improve Profitability in 2023
The Customer Relationship Management (CRM) system is a dealership’s trusted workhorse to capture, nurture, and convert vehicle shoppers.
4 Min Read•May 9•Michelle Vaccaro
Top 5 Service Features To Increase Retention
We spoke to 2,000+ dealer, independent and mobile mechanic Service customers and found the top five Service features that stood out for all respondents, regardless of age.
2 Min Read•Apr 11•CDK Global
Inventory Issues Rear Their Head Once Again
After a brief respite last month, shoppers are searching more for the car they want.
2 Min Read•Apr 6•David Thomas
With 2X the Consumer Engagement, CDK Roadster Keeps the Excitement Going
The key to success in today’s world of automotive retail is rooted in the ability to provide consumers with an efficient and personalized buying experience.
2 Min Read•Apr 5•Steven Walker
Ease Your Technology Growing Pains With a Unified Digital Toolkit
To be competitive in today’s market, dealerships have come to rely on specialized digital tools for managing inventory, Sales, Fixed Ops and more.
3 Min Read•Mar 30•CDK Global
5 Service Features To Invest in Now
In our recent Service Shopper 2.0 study, we surveyed over 2,000 active shoppers who frequent dealers, independents, and mobile mechanic services to uncover current market trends.
1 Min Read•Mar 30•CDK Global
Adopting Artificial Intelligence in the Service Department
One of the most widely used and rapidly expanding data-driven technologies today is Artificial Intelligence (AI).
3 Min Read•Mar 21•Jessie Hammonds
Consumer Relationships Feel the Excitement of CDK Roadster
Over the past decade, retailers from every industry have undergone an end-to-end digital transformation, providing simplicity, convenience and frictionless shopping experiences.
3 Min Read•Mar 19•Steven Walker
Time Ticks Away at Dealership Satisfaction
Only a few months into 2023, we’re seeing new spikes of demand return to dealerships and inventory is somehow still in flux.
3 Min Read•Mar 9•Anu Roberts
Huge Rebound in Available Inventory Makes It Easier on Car Buyers
February saw shoppers visiting far fewer dealerships to find what they wanted
3 Min Read•Mar 7•David Thomas
Friction Points Study 2023
In our latest Friction Points study, we uncover where the industry has improved and what still creates friction for customers.
1 Min Read•Mar 2•CDK Global
