Today's automotive sales training often delivers a poor experience, simply because the programs were not designed with modern retailing in...

Read how this family-owned dealership in Alberta, Canada raised its dollars per RO, racked up an astonishing 107% customer retention rate, and earned the coveted President’s Award 15 times in a row. Hint: they rely on Ford Service Lane Technology.

We asked. And they told us everything - Including which connected services would bring them into your Service department. Help your whole dealership leverage consumer interest to maximize your profits.

There’s a shift underway from selling stock to selling pipeline and special orders, and this may be the new normal. Experts predict vehicle shortages will last through 2022.

Phone calls are often the first interaction customers have with your dealership. How you handle these calls determines whether or not they want to do business with you.

When customers understand the promise of connected vehicles and are aware that your Service department can provide them with connected vehicle services, you have the formula for greater business success. But why stop there? There are additional actions you can take to maximize customer interest and increase your profits.

Despite how widespread connected vehicle technology has already become, there’s a lack of clear understanding about it by consumers —...

The first generation of connected cars actually arrived decades ago. The primary purpose then was to get emergency help if...

Moving past challenges to unlock opportunity Our new study looked at the trendsetters that made car buying better for consumers through...

You can’t improve car buying if you don’t know what’s holding it back. CDK recently partnered with NADA Academy to determine the greatest pain points in the process both for consumers and dealers.

A Business Development Center, or a BDC, is a separate department of the dealership that focuses on bringing in Sales and Service business.

Automotive Sales Managers are responsible for building, cultivating and managing their Sales team.