All Insights
From Training to Learning
Dealer satisfaction with the implementation of any new technology depends on many factors. But one that may be most critical in the long term is this: Learning. And it’s an area that’s overlooked by many providers.
6 Min Read•Sep 14•Jeff Beals
Why Dealers Choose Managed IT Services
Most dealerships struggle to keep up with infrastructure and IT support needs. Using a managed IT service provider can help free up your IT staff, so they can focus on what your dealership does best. To see what a managed IT service provider could do for you, look at this Infographic.
1 Min Read•Sep 8•CDK Global
Modern Retail’s Next Chapter: Reducing Friction
By now, we all know that digital retailing is here to stay. According to our latest Dealer Impact Study, run in May 2021 in conjunction with NADA, 86% of car buyers completed some part of the transaction online.
1 Min Read•Sep 3•CDK Global
Dealerships Gain Success Through IT Services -- Should they be part of your organization?
Today’s modern dealerships need to maximize technology efficiently to improve operations and the client experience. Successful dealers leverage technology to...
4 Min Read•Aug 25•CDK Global
Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.
A one-price auto dealerships lists vehicles at the pre-negotiated lowest price they will sell it for. This creates a no-haggle, hassle-free buying process for the customer, so they can make purchase decisions knowing the true price of the car.
4 Min Read•Aug 19•CDK Global
The Cost of Downtime
Have you experienced lengthy downtime to your network due to employee error, malware, or ransomware? It happens more than you...
1 Min Read•Aug 18•CDK Global
Crafting the Perfect Implementation
Change is seldom easy. It’s human nature to prefer the comfort of old routines over new ones, which makes implementing a new system challenging for everyone at the dealership.
7 Min Read•Aug 18•Shawn Davis
How to Increase ROI: 4 CRM Customizations to Boost Sales Results
How well do your CRM processes match your established store processes? When the two don’t align, it can create problems.
4 Min Read•Aug 13•CDK Global
Managed Services Trends
Dealerships are facing network challenges on an increasingly frequent basis. Protecting your network from cyber-attacks and employee attrition has never...
1 Min Read•Aug 10•CDK Global
Vendor vs. Strategic Partner
As business operations have become increasingly complicated, there’s no denying the importance of an effective dealership management system (DMS). But choosing a technology provider can be confusing — and the wrong choice can prove disastrous.
5 Min Read•Aug 3•Scott Herbers
After winning customers back, how do you keep them?
Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that...
3 Min Read•Jul 16•CDK Global
The secret ingredient to winning back Service customers? Trust.
A 2020 study conducted by the CDK Research and Insights Team found that 74% of customers who opted to go...
3 Min Read•Jul 16•CDK Global