All Insights

Getting the Support you need

Getting the Support You Need

It’s three weeks after your new system has been installed, and your staff keeps running into issues. These may be so small that they were nearly invisible at the outset, like metaphorical carpet tacks scattered over blacktop.
6 Min ReadOct 7Jeff Beals
Solve Staffing Headaches with an Outsourced BDC

Solve Staffing Headaches with an Outsourced BDC

Do you keep most services in-house to maintain control and brand consistency? You’re far from alone if you do. But doing it alone isn’t always best for your business— especially when it comes to business development.
3 Min ReadOct 5CDK Global
From Training to Learning

From Training to Learning

Dealer satisfaction with the implementation of any new technology depends on many factors. But one that may be most critical in the long term is this: Learning. And it’s an area that’s overlooked by many providers.
6 Min ReadSep 14Jeff Beals
Managed IT Services

Why Dealers Choose Managed IT Services

Most dealerships struggle to keep up with infrastructure and IT support needs. Using a managed IT service provider can help free up your IT staff, so they can focus on what your dealership does best. To see what a managed IT service provider could do for you, look at this Infographic.
1 Min ReadSep 8CDK Global
People at conference table

Dealerships Gain Success Through IT Services -- Should they be part of your organization?

Today’s modern dealerships need to maximize technology efficiently to improve operations and the client experience. Successful dealers leverage technology to...
4 Min ReadAug 25CDK Global
Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.

Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.

A one-price auto dealerships lists vehicles at the pre-negotiated lowest price they will sell it for. This creates a no-haggle, hassle-free buying process for the customer, so they can make purchase decisions knowing the true price of the car.
4 Min ReadAug 19CDK Global
Infographic 2

The Cost of Downtime

Have you experienced lengthy downtime to your network due to employee error, malware, or ransomware? It happens more than you...
1 Min ReadAug 18CDK Global

Crafting the Perfect Implementation

Change is seldom easy. It’s human nature to prefer the comfort of old routines over new ones, which makes implementing a new system challenging for everyone at the dealership.
7 Min ReadAug 18Shawn Davis
How to Increase ROI: 4 CRM Customizations to Boost Sales Results

How to Increase ROI: 4 CRM Customizations to Boost Sales Results

How well do your CRM processes match your established store processes? When the two don’t align, it can create problems.
4 Min ReadAug 13CDK Global
Infographic

Managed Services Trends

Dealerships are facing network challenges on an increasingly frequent basis. Protecting your network from cyber-attacks and employee attrition has never...
1 Min ReadAug 10CDK Global
Vendor vs. Strategic Partner

Vendor vs. Strategic Partner

As business operations have become increasingly complicated, there’s no denying the importance of an effective dealership management system (DMS). But choosing a technology provider can be confusing — and the wrong choice can prove disastrous.
5 Min ReadAug 3Scott Herbers
Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that had been previously lost to other providers. How easy is it to keep them coming back for service?</p>  <p>The numbers suggest it will take some work: shopper loyalty, according to a 2020 study conducted by the CDK Research and Insights Team, ranked dealerships (at 47 NPS) significantly behind independent service providers (at 63 NPS). </p>  <p>One strategy may be leveraging custo

After winning customers back, how do you keep them?

Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that...
3 Min ReadJul 16CDK Global