Fixed Operations continues to be a major profit center for car dealerships. And the competition from independent repair facilities and...

Artificial intelligence is no longer restricted to sci-fi movies or futuristic dreams. It’s now firmly embedded in the mainstream (ChatGPT,...

Data is at the heart of everything today, and car dealerships are no exception. Whether it's understanding customer preferences, managing...

A Service Advisor’s role in a dealership is crucial. They consult with the customer and explain the findings about their...

Dealers are focused on every lead and every opportunity that comes through their dealership now more than ever. Without clearly...

The record witnessed with the CDK Ease of Purchase score in August wasn’t repeated in September despite higher inventory levels...

Hiring and retaining talent is one of the most challenging tasks for dealerships. While a career in automotive offers a...

Haggling, at least for the average consumer, may reach its zenith in the car-shopping process. However, that doesn't mean that...

Nearly two-thirds (65%) of car shoppers surveyed in recent study* by CDK said that they ultimately decided to purchase from...

There’s a lot of discussion about hybrid vehicles having a moment. But when it comes to buying a car, more...

While women have an outsized influence on car purchase decisions, they’re a clear minority of car dealership employees. According to...

CDK has tracked how easy car buyers say it is to purchase a car for over two years. Last month...