The automotive industry has returned to somewhat of a pre-pandemic state at the end of 2023, but car buyers are...

The automotive industry is known for its love of acronyms and buzzwords. Most of the time we see dealers change...

When you live and breathe the industry you work in, you tend to get a little protective of your colleagues...

Winning over a shopper is difficult for any type of retailer. Securing someone’s business looking to service their car however,...

At first glance, the F&I and Service departments may seem worlds apart. Yet, both departments are critical linchpins in connecting...

Car buyers raced against the clock to secure deals before the end of the year while inventories and incentives were...

Today’s car buyers value a fast, easy and convenient experience. Transactions have become faster over time due to tools like...

There is little debate of the value the F&I function provides a car dealership. However, as the industry consider who...

The time it takes between when a customer walks through a dealership’s doors to driving off the lot is crucial...

Modern retail is a term everyone is buzzing about. Yet, there are still a lot of questions about what it...

Last month, higher inventories led to more people finding the car they wanted in stock and, at the same time,...

Customers are increasingly vocal about subpar service and they’re taking it online. According to the latest National Customer Rage Survey...