All Insights
How Dealership Service Departments Can Enhance the Customer Experience
The spotlight is shining on delivering great customer experiences. In fact, 84% of dealers plan to increase their focus on...
4 Min Read•Jun 6•Don Zogg
Car Buyers Visit More Dealerships in May
May was the second month in a row where 87% of car buyers CDK’s Research Team surveyed said buying their...
2 Min Read•Jun 3•David Thomas
Are EVs Ready for the Summer Road Trip?
The all-American pastime of the summer road trip is alive and well. The Transportation Department reported travel rose to over...
4 Min Read•May 20•CDK Global
Dealers Aren't Confident in OEM EV Strategies
CDK recently released the Dealers Face the EV Transition white paper, which details the pessimism many dealers feel about the...
2 Min Read•May 13•David Thomas
Bring Modern Convenience to the Showroom Floor
In our technology-driven world, we’ve taken modern convenience to a whole-new level. Consumers expect to order what they need online...
3 Min Read•May 9•Steven Walker
What Dealers Say About the EV Transition
As the electric vehicle revolution propels forward, dealers across the country are coming to terms with learning, selling and servicing...
1 Min Read•May 6•CDK Global
3 Dealership Accounting Woes and Fixes
Nothing can steer your auto dealership off course faster than poor accounting practices. And it’s not just about the importance...
4 Min Read•May 6•CDK Global
Car Price Negotiations Ease in April
Car buyers still found it overwhelmingly easy to buy a new car in April but there was a slight drop...
3 Min Read•May 2•David Thomas
The Power of Video: Earn Customer Trust and Service Business
When you spend your days servicing and repairing vehicles, it’s easy to forget that most people know very little about...
3 Min Read•Apr 29•CDK Global
Everything You Need to Know About the CDK Dealership Xperience
Margin compression and changing customer expectations have auto dealers working hard to find new process efficiencies to boost profits and...
9 Min Read•Apr 19•CDK Global
The Pros and Cons of Involving Sales Staff in F&I
We know how the traditional F&I sales process works and why customers sometimes shut down as a new round of...
4 Min Read•Apr 16•Saundi Crandall
Leverage AI for a More Efficient Front Office
Today, dealers echo one refrain in terms of their top strategy: Deliver a terrific customer experience. It’s become one of...
3 Min Read•Apr 9•Amber Good
