The spike in transaction prices last month carries on into June.

Clean, connected CRM data helps dealerships improve targeting, reduce wasted spend, and convert more car buyers.

June is typically a down month when it comes to the Ease of Purchase score, but this year it seemed clear that finances were the sore spot.

This overview explains the types of software every dealership relies on to deliver the best customer experience.

One-price retailing helps dealerships build trust, ensure consistency and deliver faster, transparent buying experiences.

Luxury and non-luxury owners differ in service expectations, loyalty and satisfaction.

The key trends impacting one of the most vital parts of any dealership.

Increased scrutiny has led dealers to refocus on technology's role in retail.

Pain at the pump influenced buying habits and transaction prices in May.

Moving through the fourth year of the Ease of Purchase Scorecard, we’ve tracked both steady movement over months as well as one-off monthly spikes here and there. May indeed seems to be the recovery of one of those spikes. April’s Ease of Purchase score of 81% was historically low and fell from a solid 88% in March. It seems May has bounced back with a respectable 87% but it’s unknown if this is the beginning of consistent performance or just another spike.

A clear framework for building loyalty, boosting profitability and strengthening your Service brand.

Artificial intelligence shows up in many conversations across automotive retail today. Dealers hear about it in pricing tools, service recommendations and customer...