All Insights

Convert Phone Ups to Sell More Cars and Drive Loyalty
In the fast-paced world of car sales, each interaction with a potential customer is a chance to build trust, make...
4 Min Read•Jan 15•Natalia Mischenko

What to Look for When Choosing a Dealer Management System
What’s a DMS? Simply put, a Dealership Management System (DMS) is the central hub of your dealership that integrates all the functional areas like Sales, Accounting, Service and Inventory together in one system. The right DMS should provide insight into how your business is performing in real time, unlock efficiencies in your day-to-day processes, and turn data into profitable growth in a trusted and secure platform.
5 Min Read•Jan 14•CDK Global

Some Purchase Steps Slip As Car Inventory Booms
Car shoppers hit dealerships in droves this December and nearly nine out of 10 (88%) said the purchase experience was...
2 Min Read•Jan 6•David Thomas

Communicating Long Car Parts Delays With Service Customers
Your Service department is likely accustomed to auto parts delays that stretch far longer than in days past. While many...
4 Min Read•Jan 3•CDK Global

The State of Cybersecurity for Auto Dealerships 2024
In 2024, 35% of auto dealers experienced a cyberattack or incident and 92% said it resulted in a negative financial/operational...
1 Min Read•Dec 30•CDK Global

How Car Dealers Can Communicate Their Community Involvement
Your car showroom is a beacon for your community and not just because of its well-lit displays. In smaller cities...
4 Min Read•Dec 23•CDK Global

Car Shoppers Battle EV Myths
Once you go electric, you stay electric. At least that’s what electric vehicle drivers indicated in a CDK study earlier...
2 Min Read•Dec 19•CDK Global

CDK Global Research Year in Review
Each year CDK produces an array of class-leading research to help dealers better understand their customers, their employees and the...
4 Min Read•Dec 16•CDK Global

The ROI of Modern Retail
It’s old news that consumers today browse and research potential vehicle purchases online before coming into a car dealership. Ninety-five...
2 Min Read•Dec 9•Jen Miller

Community College Recruitment Strategies for Your Dealership
Recruiting people to staff entry-level positions at your dealership can be a challenge. Rather than posting a “help wanted” ad...
3 Min Read•Dec 6•CDK Global

Dealers Deliver on Customer Experience in November
Inventories hit some of their highest levels in years last month and the ability to find the car they wanted...
3 Min Read•Dec 2•David Thomas

Energize EV Sales This Winter
Winter is a unique time to sell cars, especially in cold climates. This year promises to be an even more...
5 Min Read•Nov 22•CDK Global